I recently purchased a new BMW from Habberstad BMW in Bay Shore. The sales process was professional, low pressure, and Jose Rivas gave me a great deal on a demo model that I had liked on the lot. The car had some scratches on one rim when I picked it up; so they made good on that and promised to fix the damage at no charge. My next experience is with the service department where I met Mike Apuzzo. Mike took excellent care of me, and my car. Mike is a true professional, and provided the level of service that you would expect to receive for a premium brand vehicle. Mike called me every day with updates, and an ETA on when my car would be completed. Mike put me in a loaner, had my rim refinished in a couple of days, and as I work from home, they delivered the car to my house when it was complete. Great sales & service experience.
I love the service at this location. They treat you with kindness and are very professional. I left with my car serviced correctly, my nails manicured and my vehicle washed.
My Service Advisor, Michael Apuzzo, was very pleasant, helpful and made my routine visit quick and easy. This was my first visit to the service center and hopefully the great experience will continue going forward